|There will be no refunds on Season Passes unless Refund Insurance is purchased at the time of pass purchase. Refund Insurance is at a cost of $20.00 per pass.
Refunds will only be considered due to medical conditions, supported by a doctor's certificate or a transfer of employment, supported by a letter from your employer.
The Refund Insurance purchase price is non-refundable and all Season Passes are non-transferable.
Refund Insurance for family passes covers all members of the pass. No refunds will be given for individual family members.
Refund amounts will be based on the following criteria:
* Regardless of pass type
|Date of Claim*|
|Prior to Canada Olympic Park winter opening day
|Opening day - December 20, 2012
|December 21, 2012 - January 24, 2013
|January 25, 2013 - February 28, 2013
|After March 1, 2013
Lost or Stolen Passes
If your season pass is lost or stolen, please contact Canada Olympic Park Guest Services. One replacement pass will be printed free of charge. Additional replacement passes are at a cost of $20.00.